Any graphics file, hard
copy, hand drawn artwork, or link to your web site where
your logo appears, will be accepted.
You must own the rights to, or have written permission to use, any
copyrighted or trademarked work.
If you have had your logo
designed by a professional
graphic artist, they should be able to provide you with the Pantone
number/s. If you are unable to get these numbers, we will work
with you to find the right color match.
These numbers are used for screen printing,
business card, signs, embroidery, etc. Embroidery threads are not
available in all Pantone Colors.
What is a digitized
file? It is a computerized file created with a CAD program
written for the embroidery industry. The software
converts your design to a code the embroidery
read. Embroidery Hub uses Wilcom ES
Designer software to create the code and a Tajima embroidery machine to
Files: Any design file on disk that has been digitized by
another company can be used, but it will require editing. Even
identical machines and software usually need editing due to the use of
different settings. If you were satisfied with the work of
another company, the design will not be changed -- usually -- only
an edit will be done to
adjust settings needed to make the final product look the same -- or
Supplied Files: Wilcom software can read and convert all
embroidery file extensions. Occasionally, your supplied
file will be corrupted or unreadable. Or you may have been
supplied with a file other than the final
one used for the embroidery -- this may happen with a company that does
not charge you for the copy. In these instances, the design will
need to be re-digitized.
A high stitch count and
design size will
increase the cost. The more items you have embroidered, the less
it will cost. There are no set-up fees or
handling charges. Embroidery Hub reserves the right to request
payment, or payment in full before beginning work on your order.
A quote is free.
three parts to a
quote. Your initial quote is based on all three of these
Optional Costs: The following
miscellaneous costs may be applied as
noted -- per customer request/s for optional services:
only -- cost of stitching out your design on each item, a charge
that is always included on
Cost -- It is not required that you order the items from
ask for a quote before you purchase your items elsewhere. We
can get the same, or comparable, item at the same cost or even
Hub does not sell un-embellished items.
- Digitizing and/or Editing
- For dizitizing new files, a one-time only digitizing charge -
- may be shown on your first invoice. In the case of a file
supplied by another company an editing charge
may be applied.
An editing charge may also apply if you request changes to a file
previously digitized by Embroidery Hub.
one-time fee for creating new
artwork to be digitized
later; usually invoiced separately. The majority of customers do
not need this service. This is not a digitizing fee, which is a
File Copy - You can request a copy of your file with a ".dst" or
extension. You will be charged $150.00 for a copy of this file. A
request for this file can be made at any time after your order is
This is not a digitizing fee, which is a separate charge.
applicable, you pay for all actual shipping costs we incur - per
request/s - to complete your
order -- finished work, fabric swatches and garment samples,
sew-outs, etc. Shipping costs for optional services are not shown
on the initial quote. Until you request the optional service,
there is no way accurately gauge the cost.
if item samples are not returned you pay full retail price plus
shipping costs for each.
Out Samples (sew-outs) -
no charge for at least the first sew-out. Whether you are charged
additional sew-outs, and how much, depends on the size of your order
and design specifications.
Swatches - Depending on supplier, you may or may not pay for the
swatches themselves - some are free. You do pay all shipping or
Colors - your design can have up to 8 thread colors at no extra
charge. Most designs never use this many, but if your design
requires the use of more than 8 thread colors, you will be charged
$15.00 for each additional color.
(possibly more than you want to know):
Colors: No extra charge for eight, or fewer, thread
colors. Thread samples will be provided upon request.
Thread color selections are based on your preferences --
or -- if known, matched to the
Color number, or the color
number and brand of any thread that may have been used
previously. Pantone Color matching numbers are appreciated.
Most known thread brands and colors can be matched using this
system. Embroidery Hub uses a special thread, made for use
in machine embroidery.
Colors: The colors in graphics files sent, or
received, are not WYSIGIG (ie: what you see is what you get).
Please ignore the shade of the color as it appears on your computer's
- If an item is defective, or an error has been made,
you will receive a replacement
item only -- same style, size, and color where possible --
if the item was purchased through Embroidery Hub. If the item is no
longer available, replacement will be on
an item of equal, or greater value and quality.
- There are no
refunds on embellished goods.
- You must contact Embroidery Hub within ten days of
the receipt of your order, before returning the item.
- All items, and other specifications, are reviewed
with you prior to embroidering. Your approval is needed before
work commences regarding colors, sizes, quantities,
- Customer supplied items are not returnable. See
Customer Supplied Items below.
Hub reserves the right to make the final determination on returns.
- If the items have been worn or used, they
must be cleaned prior to receipt by Embroidery Hub. Unwashed
items 'stretch' and lose shape,
uneven embroidery surface. Well-worn
items may, or may not be able to be machine embroidered. It
depends on the
condition of the item, and the type of design to be embroidered on the
- If you decide to supply the items, you may be requested to provide at least 1 extra
item - perhaps more on a larger order (100 or more). The industry standard
error rate is around two percent. On orders of only one or
two items, we usually get it right the first time.
- With customer supplied items there is
usually: no extra item on which to do test runs; no extra
item to embroider if a problem occurs; no way to gauge exactly how your fabric will sew
out. Note: This is
why many companies will not embroider on your items. Although
major problems are rare on a "get it right the first time" single item
-- you should be aware that if a problem occurs -- you will not be reimbursed for the cost of the garment.
- Customer supplied items usually have no extra charges if you remove all packaging, plastic bags, tags, or other that may interfere
with the embroidery: This includes duffle bags with removable bottom supports.  If extra preparation is needed on your customer supplied items you will be charged an additional $.50 per item.
We can provide bagging if you need a professional looking presentation
for your items. Typically they are not bagged. There is an
extra charge for bagging items.
Designs: Embroidery Hub tests each design, usually more
than once. All adjustments are tested before the final embroidery
on items of your choice.
& Confirmation of Order: If you have provided us with
an email or mailing
address, you will have multiple opportunities to view and approve any
changes to a design in progress.
- Do not iron directly over embroidery, use a press
cloth or iron on backside.
- Set iron to Polyester/Rayon, or lowest steam setting possible.
- Do not use regular bleach, use a 'colorsafe'
- Do not wash with zippered items.
- Before washing, close zippers on embroidered goods.
- Before washing turn item inside out.
VISA or MASTERCARD are
at no extra cost to
you. You may also pay by personal/business checking, money order,
or bank draft. If requested, some orders may be secured with a credit card to
verify ability to pay. For first time
customers, Embroidery Hub reserves the right to request partial
payment, or payment in full before beginning work on your order. You
pay no set-up fees or handling charges.
Didn't find what you
need at Company Casuals? Other merchandize sources are
available. The easiest
way to get what you need is to ask. Please call if you are
looking for specialized items, such as lab
coats, coveralls, or uniforms -- in sports, cheerleading, dance,
martial arts, etc.
Most customers know exactly what they need, or have a good
description. All recommendations provided will be within your
It is not required that
order the items through Embroidery Hub,
ask for a quote before you purchase your items elsewhere -- especially
if you plan to purchase in quantity for your group. The same
items can be acquired at the same cost, or for less.
If you supply the items
there is no extra charge. Depending on quantity, you may be asked
to provide at least 1 extra
item. The industry standard error rate is approximately 2
Hub does not sell un-embellished items.
The Price Guide gives you
guess look at how much it
may cost. The Price Guide page will give you a close idea of how much you will pay. If you are going to
call for a quote, please provide as much information as you can.
There is additional information under Embroidery Costs
A typical quote consists of three parts: 1. Item Cost; 2.
Embroidery Cost, and 3. Digitizing and/or Edit Cost.
request quote for the embroidery and digitizing/edit charges only,
please provide as with as much of the following information as you can.
are also requesting a quote for purchasing items to embroider:
your design looks like: In
short -- email us your jpeg, gif, or any other graphics file, or
provide a link to your home page where your design is located.
We need a VERY good description of, but preferrably a picture, of
what you want embroidered. A
faxed copy will do as a last resort. Or bring in an item that is
already embroidered -- even if you don't like the quality -- you'll
have the chance to change what you don't like.
you will provide a previously digitized file on
disk, or if your design will need digitizing. Edits are
required if the file was digitized by another company. If you did
not like the quality, we may be able to fix the existing file.
Sometimes it is easier, and less costly, just to re-digitize the design.
- The type of item to
embroidered, if known. Do you need woven cotton
shirts, heavy or lightweight fleece, lightweight knit polos, hats,
etc? The fabric influences the number of stitches that must be
used to get good coverage on some fabrics. Polar fleece or
corduroy need more stitches and more materials used for embroidering..
- How many items
need embroidered - this will greatly
change the cost.
- Where the embroidery will be placed on the item, ie
chest, back, center front, etc.
- The location on the
that you want the design embroidered. The left chest is
approximately 4"x2" -- backs 10"x4."
- Provide the item numbers from the Company Casuals
site - OR
- Provide other identifying and/or descriptive
about the item you need. Recommendations will be provided to you
based on those needs.
- The quality and price range of the item you are
considering. For example, if you request a quote for 100%
t-shirts in grey, you will be provided with several options within that
range. Lesser quality give-aways, such as basic hats or t-shirts
for a convention, are cheaper to purchase than hats or shirts for
You can request to see a
of your design. You
can also request fabric samples, or to examine the
whole item. If an order is canceled, or no order is placed, all
costs related to the samples will be passed on
to you. A deposit or credit card may be required to secure
payment. If you have purchased your items elsewhere, and want a
sample sew-out on one of the items, be aware that you will need one
extra item for us to use for this sample.
All orders receive one
no charge, if requested. This sew-out will not be on the actual
item/s you have selected. If you need to see a sample sew-out on
the whole garment, or other item, before placing an order -- you will
be responsible for all costs to acquire the item/s. There are no
refunds or credits on embroidered samples. Embroidered samples do
not need to be returned.
Swatches: You may ask for as many
as you need. You pay for all shipping charges, so it is advisable
to request samples of each item you are interested in all at one
time. Swatches do not
need to be returned. Fabric swatches may not be available on some
Garments or Other Items: You may also ask to see the
unembroidered garment or item. For each
sample item requested, we will ask for a deposit covering the retail
price (refundable if unembroidered) and the shipping cost (not
refundable) for each item. All unembroidered
returned and received by Embroidery Hub within 10 days of the date you
receive the sample, otherwise you pay full retail price in addition to
the shipping costs. You will be charged only for the shipping if
the sample is returned within the ten day window.